News
Pioneer DDJ-SX3 Recall: Is Your Controller Affected?
Aug
Pioneer has discovered a problem which can cause the audio output to freeze or make all LEDs switch off on their DDJ-SX3 controllers. Find out how to tell if your controller is affected by this issue, plus details of how to contact Pioneer, below.
Is Pioneer Recalling My DDJ-SX3?
Check the serial number printed on both the packing box and controller to check if yours needs fixing. Affected units do not have a black dot beside the bar code or serial number on the box and the product itself. If yours looks like this, contact them via the phone number or this link.
If your barcode has a black dot beside it then your controller needs no repair.
US Customers
If your DDJ-SX3 does not have a black dot next to the serial number, please contact Pioneer’s Warranty and Service Department at (800) 782-7210 (Monday – Friday, 7:30 AM – 4:00 PM Pacific time) or online at https://www.pioneerelectronics.com/PUSA/AboutPioneer/Contact+Us.
Pioneer provides a return label for your unit to have the necessary service performed. They will ship it back overnight once fixed. You can also create your own factory service ticket and prepaid shipping label by heading to here and following the instructions provided.
Canadian Customers
CANADA +1 888-856-1919
http://www.sfm.ca/return-authorization-form/
Customers Outside North America
Pioneer didn’t mention if this issue affects controllers bought outside of North America so you are most likely safe. That said, there is no harm in checking if yours has the dot.
